Refund policy

Refund & Return Policy

We want you to love what you ordered. If something isn't right, you may return it within 30 days of delivery.

Eligibility: Items must be unworn, unused and in their original condition, with all tags and the original box or packaging. Sneakers must be returned in their original shoebox, undamaged.

Return shipping: The buyer is responsible for return shipping costs. We recommend using a tracked shipping method, as we cannot refund items that are lost in transit.

How to start a return: Contact us through the Contact page with your order number and the item you'd like to return. We'll reply with the return address and instructions.

Refunds: Once we receive and inspect your return, we'll issue a refund to your original payment method within 5–7 business days. Original shipping charges are non-refundable.

Non-returnable items: For hygiene reasons, opened or used body care, soap, fragrance and intimate apparel cannot be returned. Items marked final sale are not eligible for return.

Damaged or wrong items: If you received a damaged, defective or incorrect item, contact us within 7 days of delivery with photos and we'll make it right.